Shipping policy

Shipping Policy

Last Updated: July 2026

At AYA Earth Co., every Body Kit is thoughtfully handcrafted in small batches with care, quality, and attention to detail. Our goal is to ensure every order arrives beautifully prepared and ready to become part of your self-care routine.

Thank you for supporting our Canadian small business.

Handcrafted Just for You

Every AYA Body Kit is handcrafted in Canada in small batches to ensure exceptional quality and consistency.

Rather than mass-producing our products, we take the time to carefully craft, inspect, and package every order before it leaves our studio.

To maintain the care and craftsmanship behind every product, AYA Earth Co. ships orders once each week on Mondays. If Monday falls on a statutory holiday, all orders will ship on the following business day (Tuesday).

We believe exceptional body care is worth the wait.

Processing Your Order

Orders are processed in the order they are received.

Each order is freshly handcrafted, quality inspected, and securely packaged before shipment.

Please Note: Because each AYA Body Kit is handcrafted in small batches, placing your order earlier in the week may result in a shorter processing time before our next scheduled shipping day. Orders placed after our weekly shipment has been dispatched will be prepared for the following Monday's shipment (or Tuesday if Monday is a statutory holiday).

During periods of high order volume, processing times may be slightly longer. If unexpected delays occur, we'll notify you as soon as possible.

Shipping Schedule

AYA Earth Co. ships once each week.

Shipping Day: Every Monday

If Monday falls on a statutory holiday, all orders will be shipped on the following business day (Tuesday).

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

Order Confirmation

After placing your order, you'll receive an order confirmation email confirming that your purchase has been received.

Once your order ships, you'll receive a second email containing your tracking number and shipping confirmation.

If you don't receive your confirmation email, please check your junk or spam folder before contacting us.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination country

  • Package weight

  • Shipping method selected

Applicable shipping charges will be displayed before you complete your purchase.

Delivery Times

Delivery begins once your order has been shipped.

Estimated delivery times vary depending on:

  • Destination

  • Shipping carrier

  • Customs processing (for international orders)

  • Weather conditions

  • Seasonal demand

  • Other circumstances beyond our control

Delivery estimates provided by the shipping carrier are estimates only and cannot be guaranteed.

Shipping Destinations

AYA Earth Co. currently ships exclusively to customers in:

  • Canada

  • United States

  • United Kingdom

We look forward to expanding our shipping destinations as AYA Earth Co. continues to grow.

International Orders

Orders shipped outside of Canada may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

AYA Earth Co. is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

Once your order has shipped, you'll receive an email containing your tracking number.

You can use this information to follow your package throughout its journey.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address is complete and accurate before placing an order.

AYA Earth Co. is not responsible for orders delayed, returned, or delivered due to incorrect or incomplete shipping information provided at checkout.

If a package is returned to us because of an incorrect address, additional shipping charges may apply before it can be resent.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.

AYA Earth Co. is not responsible for lost or stolen packages after delivery has been confirmed.

If you believe your package has been lost during transit, please contact the shipping carrier directly. You're also welcome to contact us, and we'll do our best to assist where possible.

Shipping Delays

While we strive to ship every order according to our weekly shipping schedule, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Shipping carrier delays

  • Customs processing

  • Statutory holidays

  • Natural disasters

  • High shipping volumes

We appreciate your patience and understanding should these situations arise.

Damaged Packages

If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • The shipping box

    • The packaging

    • The affected product(s)

    • Any visible damage

Once your claim has been reviewed and approved, AYA Earth Co. will issue store credit in accordance with our Return & Store Credit Policy.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

AYA Earth Co.

Email: ayaearthco@gmail.com

Website: www.ayaearthco.com

Shipping Reminder

Handcrafted in Canada

Every AYA Body Kit is handcrafted in small batches with care and attention to detail.

Ships Every Monday

Orders are shipped every Monday. If Monday falls on a statutory holiday, orders will be shipped on the following business day (Tuesday).

Thank you for supporting AYA Earth Co. We look forward to delivering beautifully crafted body care to customers across Canada, the United States, and the United Kingdom.