Refund policy

Return & Store Credit Policy

Last Updated: July 2026

At AYA Earth Co., every product is thoughtfully handcrafted with care, quality, and attention to detail. Because our body care products are personal-use items, all sales are final.

We are committed to providing exceptional customer service and will always work with you to resolve any issues with your order.

Please review our Return & Store Credit Policy before making your purchase.

All Sales Are Final

For health, hygiene, and safety reasons, AYA Earth Co. does not accept returns or offer refunds on any products.

This includes:

  • Opened or used products

  • Products that have been altered after delivery

  • Sale or promotional items

  • Gift cards

Once an order has been placed and processed, it cannot be cancelled or refunded.

Handcrafted Product Notice

Every AYA Earth Co. product is handcrafted in small batches.

As a result, slight variations in colour, texture, appearance, and whipped consistency are completely normal and are not considered product defects. These natural variations do not affect the quality, performance, or safety of our products.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our studio. However, if your order arrives:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing an item

please contact us within 7 days of receiving your order.

To submit a claim, please email ayaearthco@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photographs of:

    • The affected product(s)

    • The shipping box

    • The packaging

    • Any visible damage

Claims submitted after 7 days of delivery may not be eligible for review.

Store Credit

If your claim is approved, AYA Earth Co. will issue store credit equal to the value of the affected product(s).

Store credit:

  • Can be used toward any future purchase on www.ayaearthco.com

  • Has no cash value

  • Is non-transferable

  • Cannot be redeemed for cash or refunded to the original payment method

Shipping

Once your order has been shipped, delivery is the responsibility of the shipping carrier.

AYA Earth Co. is not responsible for:

  • Shipping delays

  • Weather-related delays

  • Customs delays

  • Incorrect shipping addresses provided by the customer

  • Packages marked as delivered by the shipping carrier that are lost or stolen

If your package arrives visibly damaged, please contact us within the required time frame so we can review your claim.

Exchanges

At this time, AYA Earth Co. does not offer exchanges.

If there is an issue with your order, please contact us and we will review your claim in accordance with this policy.

Contact Us

If you have any questions regarding your order or this Return & Store Credit Policy, we're happy to help.

AYA Earth Co.

Email: ayaearthco@gmail.com

Website: www.ayaearthco.com

Thank you for choosing AYA Earth Co. We appreciate your support and are committed to providing beautifully crafted body care products and a shopping experience you can trust.