FAQ
Everything You Need to Know
We've answered some of the questions we receive most often to help make your AYA Earth Co. experience as smooth as possible. If you don't find what you're looking for, we're always happy to help.
Email us anytime: ayaearthco@gmail.com
About AYA Earth Co.
What is AYA Earth Co.?
AYA Earth Co. is a Canadian body care brand specializing in handcrafted Whipped Body Butters, Body Scrubs, and Body Oils. Every product is thoughtfully created to nourish your skin while surrounding you with beautiful, long-lasting fragrance.
What makes AYA Earth Co. different?
AYA is built on one idea: fragrance-led body care that actually works. Every scent in our Signature Collection is available as an individual Whipped Body Butter, Body Scrub, and Body Oil — or together as a Complete Body Collection. When you layer all three, your scent deepens, lasts longer and becomes something entirely your own.
Are your products handmade?
Yes. Every AYA Earth Co. product is handcrafted in small batches using carefully selected ingredients.
Because our products are handmade, slight variations in colour, texture, appearance, and whipped consistency are completely normal and are not considered defects.
Products
Can I purchase AYA products individually?
Yes. Every AYA product is available individually or as a Complete Body Collection.
You can shop Whipped Body Butters, Body Scrubs, and Body Oils separately — or choose the Complete Body Collection to get all three in your favourite scent and experience the full AYA layering system at the best value.
What sizes are AYA products?
- Whipped Body Butter — 250 mL
- Body Scrub — 250 mL
- Body Oil — 100 mL
What is included in a Complete Body Collection?
Each Complete Body Collection includes:
- One Whipped Body Butter — 250 mL
- One Body Scrub — 250 mL
- One Body Oil — 100 mL
All three products are from the same Signature Collection, so you can layer your fragrance for a richer, longer-lasting scent experience.
How do I layer my AYA products?
For the best results, use all three products together:
Step 1 — Polish: Start with the Body Scrub to smooth and prepare your skin.
Step 2 — Nourish: Apply the Whipped Body Butter to deeply moisturize and soften your skin.
Step 3 — Seal: Finish with the Body Oil to lock in moisture and help your fragrance last longer.
Layering all three creates a deeper, longer-lasting scent experience than any single product on its own.
How long does the fragrance last?
Fragrance longevity varies depending on your skin type, environment, and daily activities.
Layering all three products together — Scrub, Butter, and Oil — helps create a richer, longer-lasting fragrance experience.
Are your products suitable for sensitive skin?
Our products are made with carefully selected ingredients. However, every person's skin is unique.
We recommend reviewing the ingredient list and performing a patch test before full application.
If irritation occurs, discontinue use immediately.
Signature Collection
What is the AYA Signature Collection?
The AYA Signature Collection is our full range of 21 exclusive fragrances, thoughtfully curated to suit different personalities, moods, and occasions. Every scent is available across all three product formats — Whipped Body Butter, Body Scrub, and Body Oil.
Our Signature Collection includes:
- Glow
- Light
- Warm
- Soft
- Veil
- Blush
- Muse
- Nectar
- Wish
- Starlight
- Skin
- Rose Oud
- Noire
- Empire
- Ocean
- Pulse
- Midnight
- Cashmere
- Haven
- Silk
- Legacy
How do I choose the right Signature Collection?
Take the AYA Scent Match, our personalized fragrance quiz designed to help you discover the collection that best suits your preferences and lifestyle.
It only takes about a minute and takes the guesswork out of choosing your perfect scent.
Orders & Shipping
Where do you ship?
AYA Earth Co. ships to Canada, the United States, and the United Kingdom.
When will my order ship?
To ensure every product is freshly handcrafted and carefully prepared, AYA Earth Co. ships orders once each week on Mondays.
Orders placed throughout the week will be processed and shipped on the next scheduled shipping day.
If a Monday falls on a statutory holiday, all orders will be shipped on the following business day (Tuesday).
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
How long will delivery take?
Delivery times vary depending on your location and the shipping carrier.
Once your order has been shipped, you'll receive tracking information so you can follow your package every step of the way.
Can I change or cancel my order?
Because we begin preparing orders shortly after they are placed, changes or cancellations cannot be guaranteed.
If you need assistance, please contact us as soon as possible, and we'll do our best to help.
Returns & Store Credit
Do you accept returns?
No.
Due to the personal nature of our body care products, all sales are final.
Do you offer refunds?
No.
AYA Earth Co. does not offer refunds.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product(s)
- The shipping box
- The packaging
- Any visible damage
Once your claim has been reviewed and approved, AYA Earth Co. will issue store credit equal to the value of the affected product(s).
Product Care
Why does my Body Butter look different from my last order?
Every AYA Earth Co. product is handcrafted in small batches.
Slight variations in colour, texture, appearance, and whipped consistency are completely normal. Temperature changes during shipping may also affect the appearance of whipped products, but this does not affect their quality, safety, or performance.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and excessive heat.
To preserve the texture of whipped products, avoid leaving them in hot vehicles or exposing them to prolonged high temperatures.
How long do your products last?
For the best experience, we recommend using your AYA products within 12 months of opening.
Store them properly and always use clean, dry hands or a clean scoop when removing product from the jar.
Contact Us
Still have questions?
We're always happy to help.
AYA Earth Co.
Email: ayaearthco@gmail.com
Website: www.ayaearthco.com
Thank You
Thank you for choosing AYA Earth Co.
We're honoured to be part of your body care experience and hope every AYA product leaves you with beautifully nourished skin, long-lasting fragrance, and a little extra confidence every day.